Visitors to BeWell

Visiting Hours

Family and friends are welcome to visit with participants at anytime during the following hours:

Psychiatric Unit: Monday – Friday

  • 9:00 AM -10:00 AM
  • 1:00 PM – 3:00 PM
  • 6:00 PM – 8:00 PM
Drug & Alcohol Treatment: Sunday – Saturday:

  • 12:00 PM – 4:00PM

Visiting hours are limited for the safety and well-being of our participants.

Dining Hours:

Monday-Friday

  • Breakfast: 7:00 am – 10:30 am
  • Lunch: 11:30 am – 1:30 pm
  • CLOSED Saturday – Sunday
Saturday-Sunday: Closed

Visitor Rules

A visitor’s pass must be obtained from the information desk on the first floor to enter the facility. Please keep in mind that children under the age of 14 are not permitted on the participant floors.

Outside food:
Only food purchased from a store or restaurant (food must be in its original wrapping) can be brought into the facility. No caffeine products, such as coffee or chocolate are allowed; however, sugar free and caffeine free soda is permitted.

When visiting a loved one, please DO NOT bring any of the following items:

  • Glass of any kind
  • Lighters, lighter fluid
  • Matches
  • Mirrors
  • Cosmetic compacts
  • Scarves of any kind
  • Strings
  • Long shoelaces
  • Drugs/Drug paraphernalia
  • Keys
  • Weapons of any kind
  • Guns
  • Knives
  • Nail files
  • Tweezers
  • Medication (prescription and OTC)
  • Glue
  • Metal picks, rattail combs
  • Alcohol (products that contain alcohol)
  • Pens, pencils and writing utensils with points (in client’s room)
  • Hangers
  • Jewelry with metal ornaments that can be broken and used as a weapon
  • Extension cords
  • Plastic bags
  • Cigarettes
  • Fireworks/explosives
  • Tools
  • CD/DVDs
  • Cell phones
  • Nail clippers
  • Plug in items
  • Razors, blades
  • Aerosol sprays
  • Flammable paints
  • Solvents
  • Needles
  • Knitting needles
  • Crochet hooks
  • Rope

Visitor Parking

You can find on-street parking nearby hospital.

Handicapped Parking

Handicapped spaces are located between 8th & 9th on Thompson streets.

Business Office

For billing or account balance questions, please call 215-787-2227.

Outstanding bills can be paid with a MasterCard or Visa by calling the Cashier Department at 215-787-2118 or 215-787-2545.

Business Office Hours: Monday to Friday: 8:30am – 4:30pm.

Payments can be mailed to our address at:

The Behavioral Wellness Center
Attention: Cashier
801 West Girard Avenue
Philadelphia, PA 19122-4212
Or the Lockbox at:
The Behavioral Wellness Center
P.O. Box 536572
Pittsburgh, PA 15253-5907